Refunds & Exchanges
Refund is only possible if the product has a manufacturing defect or it is damaged during transit when delivering to the customer. Return your purchase to us insured within 3 days and we will refund your full purchase price, excluding shipping charges, return shipping charges & applicable custom duties/taxes. Refunds will be done only through the Original Mode of Payment. Products will only be accepted if they are in their original packaging & tags intact, the right invoice value and original invoice as received by the customer. We cannot accept returns of product over 3 days in your possession or any sign of use. However, if you would like to exchange a product please check our exchange policy.
Products to be exchanged must be returned in their original packaging along with the original purchase receipt within 3 days from the date of purchase. Please note NO exchange will be possible without original purchase receipt. A return shipping charge will be applicable.
Refunds will be done only through the Original Mode of Payment
We will process the refund after receipt of the product/s by Anand Jewellers LLC which maintains https://www.anand.ae Website ("Site") . Refund will be processed within 7 days from the receipt of product based on the mode of payment of the order. Orders paid by credit/debit card will be refunded by credit back to the credit/debit card within 7 to 15 working days. In case of use of any cash back/promotion amount that you saved will not be a part of the refund. For orders placed through gift certificates or voucher of "Site", refund would be provided in form of a fresh gift certificate or voucher of the same value (less shipping charges).
Please note: All items are thoroughly checked before shipping, to avoid customer dissatisfaction. Our highest priority is always you and your confidence in us. We would always prefer you to come back to our store. However, if there are any damages you have noticed, please notify us on [email protected] describing all possible order details including images. We will then further communicate in case of return and arrange a pick up.