FAQs

Do you ship internationally?

Yes, we do ship outside United Arab Emirates. Please drop in an email if your country is not listed at checkout. 

 

Do you ship within UAE? If yes, then what are the charges?

Yes, the shipping charges are AED.20 for all standard shipping (3 to 7 days) & AED.35 for Express Shipping (next working day delivery). We ship locally to the following major cities:

Abu Dhabi, Ajman, Dubai, Fujairah, Ras Al Khaimah, Sharjah & Umm Al Quwain

Shipping charges to the Western Region is as follows (please note shipping to the Western Region is only done once a week on a working Sunday or Monday):

Al Ruwais, Abu Dhabi - AED.40
Ghayathi (Western Region) - AED.40
Al-Dhafra (Western Region) - AED.40
Sayed town (Western Region) - AED.40
Al-Sila (Western Region) - AED.60

In case your area is not listed above, please send us an email to info@anand.ae for further information.

 

What kind of metal and stones are used in the products sold on Anand.AE?

At Anand.AE we only sell items made in Silver (“AG” stands for the chemical element of Silver). The purity of Silver varies from design to design. For example, the items marked as 925 are 92.5% Silver, and 7.5% alloys. All products are nickel free.

Purity mentioned on the product pages are between 50% to 99.9% Silver. Some items are not made in Sterling Silver since, handmade items require to go thru a heating process and a lot of precision goes into crafting the jewelries. The natural tendency of Silver is to tarnish so, all factors are precisely taken into consideration from making to wear and tear.

All gem stones used are not natural so far, we do not sell any jewelry with real gem stones. However, we do make jewelry in real stones by order. 

 

Is it necessary to have an account with Anand.AE to shop?

 No, it is not necessary to have an account, you can always shop using the “guest” option providing your email ID and mobile number. Although, we recommend registering yourself with us to enjoy the following benefits:

Express Checkout

Sign in and proceed to checkout for quick ordering.

Order History

Review the details of your Order history and status.

Special offers Be updated about discounts and deals during the festive season.

 

Is my personal data secured with Anand.AE?

Yes, Anand.AE is committed to your privacy more than anything else. The information collected from you may include your name, address, telephone, e-mail, etc. Such information will only be used for the purposes for which it was collected, for any other purposes specified at the collection point and in accordance with the Privacy Policy.

Please also note that we do not disclose or share your personal information to third parties.

 

Is there any VAT(Value Added Tax) when I make a purchase on Anand.AE?

 Yes, there is a 5% VAT on all purchases. The prices listed for all items on the product page are excluding VAT. It will be added at checkout along with the courier charges. 

 

Is it safe to use my Credit/Debit card on Anand.AE?

 Yes, shopping at Anand.AE is 100% safe. All credit/debit card payments on Anand.AE are processed through a highly secured and trusted payment gateway. You can be assured your shopping experience is private, safe and secure at Anand.AE .

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